Welcome to e2bet live. This Privacy Policy document explains how we collect, use, and safeguard your personal information. e2bet live believes that your privacy is a fundamental right, and we treat that right with the utmost respect.
By using our platform, you agree to the terms of this Privacy Policy. If you have any questions, please contact our support team.
1Introduction & Scope
This Privacy Policy applies to all e2bet live services — including the website, mobile app, and other digital channels. This policy primarily covers three key areas:
- What types of information we collect and why.
- How collected data is used and stored.
- What rights you have over your information.
E2bet live is committed to providing a safe and trusted gaming environment for users in Bangladesh. Our Privacy Policy has been developed in line with international data protection standards.
2What Information We Collect
E2bet live collects two types of information — what you provide directly, and what is gathered automatically through your use of the platform.
Information You Provide Directly:
- Full name, date of birth, and gender.
- Mobile number and email address.
- Home address and nationality.
- A copy of your National ID (NID), passport, or driving licence (for KYC purposes).
- Payment information (bKash/Nagad number, bank account details).
Automatically Collected Information:
- Device type, operating system, and browser information.
- IP address and approximate geographical location.
- Logs of time spent on the platform and pages visited.
- Gaming history and transaction records.
- Information collected through cookies and similar tracking technologies.
3Use of Data — Why We Collect It
E2bet live uses your information solely for specified, legitimate purposes. Any unnecessary or excessive use is strictly against our policy.
| Purpose of Use | What Information is Used |
|---|---|
| Account Creation & Verification | Name, mobile number, email, NID |
| Payment Processing | Payment details, transaction logs |
| Security & Fraud Prevention | IP address, device information, login logs |
| Customer Support | Contact information, gaming history |
| Compliance with Legal Obligations | Identity & Financial Information |
| Service Quality Improvement | Usage patterns, feedback |
We do not sell your information to third parties for marketing or advertising purposes. Your consent is always obtained before any promotional messages are sent.
4Data Sharing & Disclosure
E2bet live does not generally share your personal information with third parties. However, limited sharing may occur in the following circumstances:
- Service Provider Partners: Payment gateways, KYC verification providers, and cloud storage providers may only use your data for their designated purposes. They are bound by our data privacy agreements.
- Legal Authorities: Where we are legally required to do so, we cooperate with court orders or valid requests from government agencies.
- Fraud Prevention: Where money laundering or fraud is suspected, the relevant authorities may be notified.
- Business Transfer: In the event of a company merger or acquisition, information may be transferred to the new entity, subject to this Policy.
5Cookies & Tracking Technologies
The e2bet live website and app use cookies and similar technologies to enhance your experience. Cookies are small data files stored on your device.
Types of cookies we use:
- Essential Cookies: Used to maintain login sessions and ensure security — these cannot be disabled.
- Functional Cookies: Used to remember your preferences (language, theme).
- Analytics Cookies: Used to analyze site usage and improve our services.
You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.
6Data Retention Period
E2bet live retains your information only for as long as necessary. Retention periods depend on the type of data and the purpose for which it was collected:
- While the Account is Active: All data is retained for the duration of the account.
- After Account Closure: Financial records may be retained for up to 5 years to meet legal obligations.
- KYC Information: For the period specified by the relevant regulatory authority.
- Log Files: Generally retained for up to 12 months.
- Marketing Information: Deleted immediately upon opt-out.
Once the retention period expires, your data will be securely deleted or anonymized.
7Security Measures
E2bet live uses industry-standard security technology to keep your information safe. Our security framework includes:
- 256-Bit SSL/TLS Encryption: All data transmissions are encrypted.
- AES-256 Encryption: For stored sensitive information.
- Two-Factor Authentication (2FA): An extra layer of security for account login.
- Firewall & DDoS Protection: To defend against cyberattacks.
- Regular Security Audits: Audited by third-party experts.
- Restricted Access: Only authorized personnel have access to your data.
Please note — no one can guarantee complete security on the internet. Keep your password strong and never share it with anyone.
8Your Rights Regarding Your Information
As a user of e2bet live, you have a number of important rights over your own information:
Right to Access Your Data
Submit a request if you would like to know what information we hold about you.
Right to Rectification
Please contact support to correct any inaccurate or outdated information.
Right to Erasure
Under certain conditions, you may request that your data be deleted.
Right to Restrict Processing
You may request that we stop using your data for specific purposes.
Right to Data Portability
You may request an export of your information in a standard, portable format.
Right to Opt Out of Marketing
Opt out of promotional messages at any time.
9Children's Privacy
E2bet live is strictly not intended for anyone under the age of 18. We do not knowingly collect any information from minors.
- Age is verified at the time of registration.
- If it becomes known that a minor has created an account, that account will be closed immediately.
- Any information collected from a minor will be permanently deleted.
- Parents or guardians may raise a complaint regarding a child's account.
10Policy Changes & Updates
E2bet live reserves the right to update this Privacy Policy at any time. In the event of significant changes, we will:
- A notice will be published on the website homepage.
- We will attempt to notify you via your registered mobile number or email address.
- We will update the "Last Updated" date at the top of this page.
Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.
Why is your information safe with e2bet live?
End-to-End Encryption
Every transaction and message is secured with 256-bit SSL technology. No third party can access them.
Strict KYC Verification
Through identity verification, we ensure that only genuine users are operating accounts.
Secure Data Storage
All data is stored on encrypted servers, with regular backups and monitoring in place.
No Sale of Data
We never sell your personal information to third parties. Your data belongs to you.
Independent Security Audit
External security experts periodically review our systems to identify and address vulnerabilities.
In Your Control
You always have the right to view, correct, or delete your information. Contact our support team at any time.